Our Promise

Returns Policy

Last updated: 27 April 2025

1. Our Commitment

If you’re not completely satisfied, you may return most items purchased from SkyLinkConnect in accordance with this policy and applicable law.

2. Cooling‑Off Period (Change of Mind)

Under the Electronic Communications and Transactions Act (ECTA) you may cancel your purchase within 7 calendar days of delivery for a full product refund, provided the item is unused, in original packaging, and in a resalable condition. Return shipping for change‑of‑mind is at your cost.

3. Defective or Damaged Merchandise

You may return goods that are defective within 6 months of delivery as provided by section 56 of the CPA. We will arrange collection at our expense and you may choose repair, replacement, or refund.

4. Incorrect Items

If we ship the wrong item, notify us within 48 hours. We will collect the incorrect item at no cost and dispatch the correct one or refund you.