Privacy Policy

Last updated: 27 April 2025

1. Purpose

This Privacy Policy explains how SkyLinkConnect collects, uses, shares and protects your personal information when you visit the Site or make a purchase, in accordance with POPIA and other applicable South African laws.

2. Who We Are

Information Officer: Willie de Jongh
Email: privacy@skylinkconnect.co.za
Address: 10 Olivier Street, Potchefstroom, 2531, South Africa
Phone: +27 87 164 0431

3. Information We Collect

  • Information you provide: name, contact details, delivery address, payment details, account credentials, communications.

  • Automatically collected data: IP address, browser type, device identifiers, usage statistics via cookies.

  • Derived/analytic data from third‑party tools (e.g., Google Analytics).

We do not intentionally collect special‑category personal information or information about minors.

4. Legal Bases for Processing

We process personal information when necessary: (a) to perform a contract (fulfil orders); (b) to comply with legal obligations (tax, KYC, regulatory); (c) for our legitimate interests (fraud prevention, analytics, marketing to existing customers); or (d) with your consent (newsletter subscriptions).

5. How We Use Information

  • To process and deliver your orders and manage your account.

  • To communicate with you about orders, updates, and promotional offers (with opt‑out option).

  • To improve the Site, prevent fraud, and secure our services.

  • To comply with legal and financial record‑keeping requirements.

6. Sharing Information

We share personal information only with trusted service providers who perform services on our behalf (couriers, payment processors, IT hosting, email platforms) or when required by law. All third parties are subject to strict confidentiality and data‑processing agreements.

7. International Transfers

If personal information is transferred outside South Africa we ensure adequate protection via standard contractual clauses or equivalent safeguards.

8. Cookies

We use first‑party and third‑party cookies for essential site functions, analytics, and (with consent) marketing. You can manage cookie preferences in your browser and via the cookie banner.

9. Data Security

We employ administrative, technical and physical safeguards, including SSL encryption, access controls, and regular security audits.

10. Data Retention

We retain personal information only as long as necessary for the purposes collected or as required by law (typically 5 years for tax records).

11. Your Rights

You have the right to access, correct, delete, port, or object to processing of your personal information. To exercise any right contact privacy@skylinkconnect.co.za. You may lodge a complaint with the Information Regulator if unsatisfied.

12. Updates to this Policy

We may update this Policy periodically. Significant changes will be communicated via the Site or email.

13. Contact

privacy@skylinkconnect.co.za | +27 87 164 0431